FAQs

We are continually upgrading our network. Our Internet availability is based on your home’s distance from our network connections. While we offer a range of speeds, not all speeds are available at every location. Contact us to learn about areas where we’ve recently expanded broadband or upgraded to enable even faster Internet speeds.

LivCom offers routers or wireless gateways for lease or purchase. Our Router Lease Program offers a low-cost, convenient option for equipment optimized for use with LivCom’s High-Speed Internet service. If any trouble arises, LivCom will provide technical support and replacement gear.

A. Yes, all bills are due when indicated. LivCom has committed to keep our community connected and we are operating during this crisis, keeping all of our employees working and all of our networks running.

A.  Yes, our drive thru remains open during the hours of 8 am to 5 pm. You may also drive thru anytime and drop your payment in the secure payment box.

A. Yes, our customer service team is working normal business hours and you can call to make a credit card payment. You can also sign up for our eBill option by going to: LivCom.us/online-bill-pay-sign-up.

A. Our customer service team is fully operational and happy to take your call. Please call us at (936) 327-4309.

A. The first step is to understand what speed you currently have. This is on your most recent bill. Speeds below 25/3 are likely to have some performance issues. You may call our office to upgrade speeds. Many of the upgrades can be done without a technician going in your house. If your trouble is not related to speed, you can check out our I Need Help section of our website at https://livcom.us/Trouble-Shooting/

HOW TO

Incoming:

imap.livingston.net

SSL support

Port 993 (for IMAP)

Outgoing:

smtp.livingston.net

SSL support

Port 465 (SSL only)

Wi-Fi Connection Troubleshooting

Restarting your router is one of the most common solutions to internet-related issues. If this does not fix the issue, try calling (936) 327-4309 and schedule an appointment with one of our technicians.

Check out several of the apps or websites you may be using to make certain the connection is not specific to one in particular.

You can always visit our Facebook page to see if there are any current outages in your area due to inclement weather, fiber cuts, scheduled maintenance, etc. Typically we will update our Facebook page and website with expected outage times and updates.

It may sound too easy, but sometimes you may experience service outages that can be easily resolved simply by unplugging your equipment, waiting a minute, and then plugging it back in. This method is known as powercycling.

Make sure your billing is up to date by logging into your account online, or by calling up one of our Customer Solution Specialists.

Sometimes there are areas in the home that are limited or have no connectivity. Consider our WiFi Home Solutions with our Mesh WiFi extenders.

https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts

  • Don’t answer calls from unknown numbers. If you answer such a call, hang up immediately.

  • You may not be able to tell right away if an incoming call is spoofed. Be aware: Caller ID showing a “local” number does not necessarily mean it is a local caller.

  • If you answer the phone and the caller – or a recording – asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.

  • Do not respond to any questions, especially those that can be answered with “Yes.”

  • Never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.

  • If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company’s or government agency’s website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.

  • Use caution if you are being pressured for information immediately.

  • If you have a voice mail account with your phone service, be sure to set a password for it. Some voicemail services are preset to allow access if you call in from your own phone number. A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password.

  • Talk to your phone company about call blocking tools they may have and check into apps that you can download to your mobile device to block unwanted calls.

  • If you use robocall-blocking technology already, it often helps to let that company know which numbers are producing unwanted calls so they can help block those calls for you and others.

  • To block telemarketing calls, register your number on the Do Not Call List. Legitimate telemarketers consult the list to avoid calling both landline and wireless phone numbers on the list.

Robo Calls

https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts

  • Don’t answer calls from unknown numbers. If you answer such a call, hang up immediately.

  • You may not be able to tell right away if an incoming call is spoofed. Be aware: Caller ID showing a “local” number does not necessarily mean it is a local caller.

  • If you answer the phone and the caller – or a recording – asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.

  • Do not respond to any questions, especially those that can be answered with “Yes.”

  • Never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.

  • If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company’s or government agency’s website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.

  • Use caution if you are being pressured for information immediately.

  • If you have a voice mail account with your phone service, be sure to set a password for it. Some voicemail services are preset to allow access if you call in from your own phone number. A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password.

  • Talk to your phone company about call blocking tools they may have and check into apps that you can download to your mobile device to block unwanted calls.

  • If you use robocall-blocking technology already, it often helps to let that company know which numbers are producing unwanted calls so they can help block those calls for you and others.

  • To block telemarketing calls, register your number on the Do Not Call List. Legitimate telemarketers consult the list to avoid calling both landline and wireless phone numbers on the list.